Terms and Conditions of Use

DeportID is a SaaS (Software as a Service) technology platform that provides digital tools for the creation, management, promotion, registration, and tracking of amateur sports tournaments and activities, as well as associated social features (player profiles, statistics, comment wall, rankings, and similar features).

DeportID does not organize, promote, sponsor, endorse, or guarantee any sports tournament. Tournaments published on the Platform are created and managed exclusively by third-party organizers (hereinafter, the "Organizers"), who are solely responsible for their planning, execution, results, and compliance with teams, players, and other participants, as set forth in Clause Six.

User-Generated Content (UGC): photographs, videos, comments, statistics, and other material published by Users on the Platform.

Team Manager (Delegate): a person who represents a team or player for purposes of registration and payments.

Player: a natural person who participates in a tournament published on the Platform.

Minor: any person under eighteen (18) years of age who is a User of the Platform.

Organizer: a natural or legal person who creates and manages a tournament through the Platform.

Payment Gateway: an external provider through which registration payments and other transactions are processed.

Platform: the DeportID website and/or mobile application and all of its features.

Guardian: the father, mother, or legal representative of a minor who is a User of the Platform.

User: any person who registers for or uses the Platform in any role (player, team manager, guardian, organizer, or visitor).

DeportID provides a purely technological intermediation and management service, and by virtue thereof:

• It does not define, impose, or endorse the sporting rules of tournaments, which are freely established by each Organizer (format, number of teams, dates, prizes, and registration fees) through the tournament creation wizard.
• It does not validate the identity, reliability, financial solvency, or background of Organizers before allowing them to create a tournament. Users accept these Terms and the corresponding annex at the time they create their organization.
• It does not arbitrate, mediate, or decide sports-related disputes, cancellations, postponements, venue changes, rule changes, or failure to deliver prizes; such matters are the sole responsibility of the Organizer.

Notwithstanding the foregoing, DeportID reserves the right to suspend, hide, censor, or remove tournaments when it detects fraud, serious breaches, or risks to User safety, without such right implying any assumption of responsibility for the execution of the tournament or any obligation of ongoing supervision. The channels for reporting non-compliant Organizers, fraudulent tournaments, or irregular charges are DeportID's official support channels (the WhatsApp button available on the Platform, Instagram, and the contact email address), there being, at this stage, no dedicated reporting module within the application.

Authority to Conduct Identity Verification and Due Diligence. Notwithstanding that DeportID operates as a technology intermediation platform and has no general obligation to verify in advance the identity, financial capacity, or suitability of Organizers, the Company may, at any time and either before or after activating an account, request identity documents, certificates of legal existence and representation, tax information, banking details, biometric validations, business references, or any other information it reasonably deems necessary to verify a User's identity, prevent fraud, impersonation, or irregular transactions, or protect the integrity of the Platform.

DeportID may temporarily suspend the account, restrict certain features, or refrain from processing payments while the validation process is being completed, without this constituting a breach of contract or giving rise to any indemnification obligation.

To register for and use the Platform, the User must provide truthful, complete, and up-to-date information, and is solely responsible for the accuracy of such information and for safeguarding their access credentials. Minors may have a profile on the Platform only through the registration and authorization of their Guardian, who must hold their own identifiable and active account. Every registration or approval of a Minor's participation must be carried out by a responsible adult, as described in Clause Five. DeportID may request additional identity verifications at any time and suspend access to accounts for which there is reasonable indication of impersonation, fraud, or breach of these Terms.

5.1 Guardian Authorization and Parental Responsibility.

The registration and participation of a Minor on the Platform requires the Guardian's prior, express, and verifiable authorization. Such authorization is given a single time, at the moment of registration or activation of the Minor's profile, and comprehensively covers the use of image, statistics, and participation in the social features enabled for minors; the corresponding authorization will include a specific section in which the Guardian may review the personal data processing policy and privacy notice, which must be read and understood by the Guardian prior to accepting them.

The Platform uses a single-authorization model for the Guardian, rather than a granular or data-type-differentiated authorization model (image, statistics, comments, etc.). This model is reinforced through mechanisms that guarantee there is always an identifiable and responsible adult associated with each Minor's profile: among others, the requirement that the registration or approval of a Minor's participation be carried out by an adult holding their own active account on the Platform and, when so determined by DeportID, that such adult have a payment plan linked to their account to reinforce their identification as the person responsible for the Minor's profile. This feature may be adjusted by DeportID in the future, without affecting the minimum public exposure standard or the other safeguards set forth in this Clause Five.

The Guardian may, at any time and without need for justification, revoke the authorization granted by deactivating or fully deleting the Minor's profile. The current version of the Platform does not provide for partial revocation by data type or feature (for example, revoking only the use of image while retaining the use of statistics); revocation operates comprehensively over the registered user's entire profile.

5.2 Minimum Public Exposure by Design.

The Platform applies, by design, a minimum public exposure standard with respect to Minors' profiles:

• The public view of the profile hides the Minor's last name.
• The Minor's photograph is used solely within the Platform and is not publicly visible nor indexable by external search engines (e.g., Google).
• The date of birth is used exclusively as an internal age-eligibility criterion for Organizers and is not publicly displayed.
• The Guardian does not have an independent visibility selector (public/private/tournament participants only); the level of exposure is predefined by the Platform as described herein, together with the personal data processing policy and the corresponding privacy notice.

5.3 Absence of Private Messaging and Contact with Unrelated Adults.

The Platform does not have private messaging between Users. There is only a public comment wall associated with matches, on which Minors may comment and publish content in accordance with the conduct rules set forth in Clause Ten. Consequently, no Minor may be privately contacted by unrelated adults, clubs, sponsors, or third parties through the Platform; any contact between adults and minors outside the Platform shall be the exclusive responsibility of the Guardian.

5.4 Future Scouting / Recruitment Contact Feature.

DeportID may, in the future, enable a scouting or sports marketplace feature. For the specific case of Minors, any interest expressed by a third party (club, academy, sponsor) in contacting them shall be subject to the following minimum safeguards, which will be incorporated as a condition for activating such feature:

• No contact shall reach the Minor directly.
• All communication shall be intermediated by the Guardian, who will receive a notification or alert indicating that their child has been contacted.
• The Guardian may review, manage, approve, or reject the interaction before the Minor has any access to it.
• Activation of scouting visibility shall be opt-in in nature (disabled by default) and will require reinforced, differentiated authorization from the Guardian for that specific purpose.

The Organizer is solely responsible to teams, players, and other participants for: (i) cancellation, postponement, or modification of the tournament; (ii) changes to venue, schedule, or rules; (iii) the determination, promise, custody, and delivery of prizes, trophies, bonuses, or sponsorships; (iv) scheduling errors or errors in recording results and statistics; and (v) in general, the proper execution of the tournament from beginning to end.

By creating their organization on the Platform, every Organizer accepts a set of specific obligations toward players, minors, payments, prizes, sports venues, and event safety, which may be set out in an annex or "Adhesion Agreements for Organizers" document that DeportID will develop and publish separately, and which shall be deemed incorporated by reference into these Terms once the respective tournament is published. DeportID does not verify the identity, reliability, or financial capacity of Organizers before enabling them to create tournaments, nor does it validate their actual ability to deliver the prizes offered. The User acknowledges and accepts this fact as a condition of the service.

The prizes offered in tournaments (trophies, money, bonuses, sponsorships, or any other benefit) are determined, promised, held, and delivered exclusively by the Organizer. DeportID is limited to publishing the information uploaded by the Organizer, without taking part in its promotion, promising it, holding it, guaranteeing it, or verifying it. The Platform does not offer or permit raffles, drawings, betting, cash challenges, or any other activity constituting games of chance within the meaning of Law 643 of 2001 and other concordant regulations. Any such activity is expressly prohibited within and around the tournaments published on the Platform.

At launch, the Platform only allows searching for open tournaments; there is no functionality for clubs, academies, or sponsors to search for players ("scouting"), nor direct messaging between interested third parties and players.

Should this feature be enabled in the future, it will operate under a voluntary activation (opt-in) model by the player or, in the case of Minors, by their Guardian, additionally subject to the reinforced safeguards described in Clause Five, paragraph 5.4. DeportID does not and will not intervene in negotiations, signings, sponsorships, or sports affiliations arising from this feature; its role is limited to displaying the player's profile.

DeportID will not charge any commission on sports opportunities (signings, affiliations, or similar) that may arise through the scouting or sports marketplace feature. The only charge that DeportID might establish in the future, should this feature be enabled, would be one associated with sending private contact messages between interested third parties and players, under a model similar to that of other professional or social networks, which charge would be made to whoever wishes to send the message, and not to the player or their Guardian. This messaging feature is not part of the Platform's current scope (MVP) and, with respect to Minors, its activation will be subject to the reinforced safeguards described in Clause Five, paragraph 5.4.

When the Platform enables features intended to facilitate the collection of registration fees, membership payments, the sale of products or services, fee collection, the receipt of donations, or any other financial transaction, DeportID shall act exclusively as a provider of technological tools that enable the management, administration, and processing of such operations, without assuming the status of a financial institution, credit establishment, trust company, funds management company, collection entity, depositary, insurer, payment guarantor, or financial intermediary.

Financial transactions carried out through the Platform may be processed by specialized payment service providers, payment gateways, acquirers, aggregators, financial institutions, or other third parties authorized to carry out such activities under applicable law. Accordingly, the User acknowledges that the authorization, processing, reversal, rejection, offsetting, or settlement of a transaction may depend on the procedures, operating policies, and conditions established by such third parties.

Use of the payment features available on the Platform implies acceptance of the technical and operational conditions necessary for processing transactions, as well as of any applicable policies, terms, and conditions of the technology providers involved in processing the payment.

The amounts corresponding to registration fees, participation fees, memberships, products, services, or any other financial item offered through the Platform shall be determined exclusively by the Organizer or by the User offering the respective service, except where it is expressly indicated that they correspond to services marketed directly by DeportID. Accordingly, DeportID does not set the price of registrations, prizes, products, or services offered by third parties, nor does it take part in the economic negotiation between Organizers and Users, limiting itself to providing the technological infrastructure necessary to facilitate such operations when the corresponding features are enabled.

When the Platform collects funds on behalf of an Organizer, such funds may temporarily remain under the technological administration mechanisms implemented by the payment providers until the validation, verification, release, or other conditions set forth in the Refunds, Chargebacks, and Release of Funds Policy and in the agreements entered into with the respective technology providers are satisfied.

DeportID may establish automatic or manual controls intended to verify the legitimacy of certain financial transactions, prevent fraudulent operations, validate the identity of Users, respond to requirements of competent authorities, or manage operational, financial, or reputational risks, without this implying the assumption of responsibility for the financial obligations existing between Users.

Users acknowledge that certain operations may be subject to fees, commissions, processing costs, tax withholdings, taxes, financial levies, banking costs, or other charges arising from the use of third-party services, which will be disclosed when legally required and will be borne by whoever is obligated under applicable law, the prevailing business model, or the specific conditions of the transaction. The fees, commissions, processing charges, commercial plans, intermediation percentages, and other financial conditions applicable to the services offered by DeportID will be disclosed through the Platform, commercial proposals, contracted plans, or any other means enabled by DeportID, and may be modified in accordance with the procedure established for updating the Contractual Ecosystem.

Refunds, cancellations, payment reversals, chargebacks, release of funds, precautionary holds, claims related to financial transactions, and any other procedure associated with the handling of funds shall be governed exclusively by the Payments, Refunds, Chargebacks, Cancellations, and Release of Funds Policy, which forms an integral part of DeportID's Contractual Ecosystem and is deemed incorporated by reference into these Terms and Conditions.

When, as a result of security checks, internal investigations, third-party claims, audit processes, orders issued by competent authorities, requirements from payment providers, or any other objectively reasonable circumstance, it becomes necessary to temporarily restrict certain financial operations, DeportID may adopt the preventive measures set forth in the Contractual Ecosystem, including the temporary limitation of transactions, suspension of disbursements, requests for additional information, or any other action intended to adequately manage the risk identified.

DeportID's involvement in the technological processing of payments does not imply that the Platform guarantees the success of transactions, the permanent availability of services rendered by third parties, the financial solvency of Organizers, compliance with the obligations undertaken among Users, or the actual holding of the sporting events associated with such transactions.

Tax, accounting, foreign exchange, labor, commercial, or any other obligations arising from financial operations carried out through the Platform shall be borne exclusively by the Users involved in them, who must comply with the legislation applicable to them according to the nature of each transaction. The provisions of this clause must be interpreted together with the risk management, audit, fraud prevention, limitation of liability, and other rules contained in DeportID's Contractual Ecosystem.

By publishing photographs, videos, comments, statistics, or other content on the Platform ("User-Generated Content" or "UGC"), the User represents that they own the corresponding rights or hold the authorization necessary to publish it, and grants DeportID a non-exclusive, royalty-free, and limited license to store, process, and display such content within the Platform, for the sole purpose of operating the service in accordance with DeportID's personal data processing policy and privacy notice.

DeportID does not use Users' UGC for its own marketing or advertising purposes. Users may share their own content on their social media, in which case such content may include a watermark and, optionally, a reference to DeportID's official account.

Users may not download content published by other Users, although they may interact with it through enabled features such as "likes" and comments.

If a player deletes their account, their sports history will not be exportable or transferable, consistent with the data anonymization model applied by the Platform. The Organizer, on the other hand, may export the information and statistics of the tournaments they manage, according to the features included in their plan, which currently comprises export in CSV format for the Organizador plan and in PDF/Excel format for the Liga Pro plan, without prejudice to DeportID's ability to adjust the export formats and scope available for each plan in the future.

Content Involving Unauthorized Third Parties. The Platform does not have a mechanism to identify the persons appearing in a photograph or video, or to verify whether they authorized its publication. Responsibility for publishing content in which third parties appear without their authorization rests exclusively with the person who publishes it. Absent a formal claim, the content will remain available; upon a claim, the report-based takedown procedure described in Clause Eleven shall apply, as shall the personal data processing policy and privacy notice.

Reinforced Rule for Minors: uploading content in which Minors appear without their Guardian's authorization is expressly prohibited and is the responsibility of the person who publishes it. For this type of content, DeportID will apply the criterion of removing the reported content immediately and as a precautionary measure, with the corresponding review to be carried out only afterward.

Feedback: Any suggestion, recommendation, comment, improvement proposal, or feedback voluntarily provided by any User regarding the Platform may be freely used by DeportID to develop improvements, new features, processes, tools, or products, without this giving rise to any financial compensation, recognition of rights, or interest whatsoever in favor of the User.

DeportID applies a post-moderation model: it does not review content before publication, and acts in response to reports from Users themselves, removing content that is found to be contrary to these Terms or to the community rules.

The following is expressly prohibited on the Platform:

• Offensive language, harassment, mockery, or derogatory comments against referees, players, team managers, or organizers, and in general against any user of the platform.
• The publication of content in which Minors appear without the Guardian's authorization.
• Scraping, mass data extraction, or automated (bot) use of the Platform's public information.
• Any conduct constituting fraud, identity impersonation, or infringement of third-party rights.

Any affected person, including the player themselves, their Guardian (if a Minor), the Organizer, or a third party, may request the removal of a photograph, video, or comment through DeportID's official channels (the WhatsApp button available in the application, and the email address privacidad@deportid.com), indicating the link and details of the case.

DeportID establishes a maximum response time of fifteen (15) business days following receipt of the request, pursuant to the legal term established by applicable Colombian legislation. DeportID reserves the right to temporarily suspend or permanently delete the accounts of Users who violate these conduct rules or any provision of these Terms.

12.1 Ownership.

The software, source code, design, interfaces, database, trademark, logos, and other elements of the Platform are, or are intended to be, the exclusive property of Rambit S.A.S., except for Users' UGC, which is governed by Clause Ten. All intellectual property rights not expressly licensed under these Terms shall remain reserved in favor of DeportID or its respective owners.

12.2 License Granted to the User.

DeportID grants the User a limited, personal, non-exclusive, revocable, and non-transferable license to use the Platform, exclusively for the purposes for which it was designed (tournament management, promotion, and registration, and associated social features). This license does not entail any assignment of intellectual property rights in favor of the User.

12.3 Expressly Prohibited Uses.

Without prejudice to the other prohibitions established in these Terms, the User undertakes not to engage, whether directly or through an intermediary, in any of the following conduct:

• Reverse-engineer, decompile, disassemble, or attempt to extract or derive the source code of the Platform or any of its components.
• Copy, reproduce, modify, adapt, or create derivative works of the Platform, its design, its database, or its algorithms.
• Use the Platform, its structure, its database, or its content to develop, train, or feed a competing product, application, artificial intelligence model, or service, whether the User's own or a third party's.
• Access the Platform through means other than the interfaces officially made available by DeportID (including the use of undocumented or unauthorized APIs), or circumvent technical security, authentication, or usage-limitation measures.
• Carry out scraping, mass data extraction, or automated (bot) use of the Platform's information, as already established in Clause Eleven.
• Remove, hide, or alter copyright notices, trademarks, or any other proprietary notice of DeportID or Rambit S.A.S. appearing on the Platform.
• Use DeportID's name, trademark, logos, or any distinctive sign without prior written authorization, including their use in domains, social media, applications, or third-party materials that could create confusion regarding a nonexistent affiliation, sponsorship, or endorsement.
• Sublicense, lease, resell, or commercially exploit access to the Platform without DeportID's prior written authorization.

Breach of any of these prohibitions will entitle DeportID to immediately suspend or delete the infringing User's account, without prejudice to any civil and criminal legal actions available under Colombian intellectual property legislation.

12.4 Artificial Intelligence:

The use of artificial intelligence tools, automation, and emerging technologies within the Platform is governed by these Terms and by DeportID's Personal Data Processing Policy. DeportID may use such tools for purposes such as generating sports recommendations, classifying and organizing information, detecting fraud or anomalous use, generating statistics, and the continuous improvement of the Platform. As of the date of these Terms, the processing carried out through artificial intelligence tools is limited to processing logistical and operational tournament variables, and no personal data of Users is transmitted to the artificial intelligence providers used by the Platform; should this change in the future, DeportID will first update the Personal Data Processing Policy and will inform Users of such circumstance. The results, recommendations, or content generated through these tools are informational or supportive in nature, may contain inaccuracies, and do not substitute for the judgment, verification, or responsibility of the User or Organizer regarding the decisions they make based on them. DeportID may adjust, suspend, or modify the artificial intelligence features available on the Platform at any time, without this giving rise to any right to compensation in favor of the User.

Information security constitutes one of the fundamental principles of DeportID's contractual ecosystem. Accordingly, DeportID will implement technical, administrative, organizational, and legal measures reasonably designed to protect the confidentiality, integrity, availability, and authenticity of the information processed through the Platform, taking into account the state of the art, the nature of the identified risks, and the ongoing evolution of digital threats.

The User acknowledges that no internet-connected computer system can guarantee absolute levels of security and, accordingly, accepts that the use of digital services entails inherent technological risks, the materialization of which does not, by itself, constitute a breach of contract by DeportID.

Without prejudice to the specific obligations set forth in other provisions of these Terms and Conditions, every User must adopt the reasonable measures necessary to protect their devices, access credentials, personal information, and other elements related to the use of the Platform. Accordingly, the User undertakes to: keep the operating systems and programs used to access the Platform up to date; use secure authentication mechanisms; not share access credentials; adequately protect the devices from which they access the Platform; log out of open sessions when using shared devices; refrain from storing credentials in insecure locations; and promptly report any security incident of which they become aware.

The User shall refrain from engaging in any activity intended to compromise the technological security of the Platform or of third parties through the use of the services offered by DeportID. In particular, it is prohibited to: attempt to breach authentication mechanisms; conduct penetration testing without DeportID's written authorization; install malicious code or introduce viruses, malware, ransomware, spyware, trojans, or any other software intended to alter the normal operation of the Platform; carry out denial-of-service attacks; intercept electronic communications, tamper with authentication sessions, impersonate servers, or alter digital certificates; carry out brute-force attacks, attempt to access confidential information, or obtain unauthorized privileges; exploit known or unknown vulnerabilities; develop automated processes intended to affect the availability of the technological infrastructure; use APIs outside the interfaces officially authorized by DeportID, or develop tools intended to circumvent the security mechanisms implemented by the Platform.

The use of automation tools will only be permitted when DeportID expressly authorizes them through technical documentation or specific agreements. When a User identifies a security vulnerability related to the Platform, they must refrain from exploiting it and must report it immediately to DeportID through the official channels enabled for that purpose. Timely reporting of vulnerabilities will not give rise to any right to financial compensation, unless DeportID has expressly implemented a bug-bounty or responsible-disclosure program.

When DeportID becomes aware of a security incident that could reasonably affect the confidentiality, integrity, or availability of Users' information, it will adopt the measures it reasonably deems necessary to contain the incident, mitigate its effects, restore the Platform's normal operation, and comply with any applicable legal obligations.

In responding to security incidents, DeportID may temporarily suspend certain features, restrict access, modify authentication mechanisms, close active sessions, request additional identity validation processes, or adopt any other preventive measure intended to protect the technological infrastructure or the interests of Users. The User acknowledges that such measures may be implemented without prior notice when this proves essential to control the identified risk. The use of services provided by third parties, including cloud infrastructure providers, authentication services, payment gateways, analytics tools, artificial intelligence services, messaging systems, storage, processing, or any other technological solution integrated with the Platform, does not imply that DeportID guarantees the continuous operation of such services, without prejudice to the legal obligations applicable to it as the Platform provider.

The User will be liable for any damage caused to DeportID or to third parties as a result of a breach of the obligations set forth in this clause, and shall be responsible for losses arising from unauthorized access, misuse of credentials, installation of malicious software, tampering with the technological infrastructure, or any other conduct that compromises the security of the Platform. The obligations set forth in this clause shall remain in force even after termination of the contractual relationship when necessary to protect confidential information, trade secrets, digital evidence, ongoing investigations, or any other legitimate interest of DeportID or third parties.

User trust is an essential element for the proper functioning of the Platform. Accordingly, DeportID will implement reasonable mechanisms intended to prevent, detect, mitigate, and manage risks associated with fraud, identity impersonation, manipulation of information, abuse of features, contractual breaches, misuse of payment methods, alteration of sports results, harm to minors, abusive use of the technological infrastructure, and any other conduct that could compromise the security, stability, transparency, or reputation of the Platform.

All Users undertake to act transparently and to refrain from engaging in conduct that, directly or indirectly, could generate risks for the Platform, for other Users, or for the proper conduct of the sporting events administered through it. Without prejudice to the other obligations set forth in these Terms and Conditions, the following conduct is deemed especially prohibited:

1. the use of false identities or the impersonation of any natural or legal person.
2. the use of altered, forged, or inaccurate documents.
3. the creation of multiple accounts for the purpose of obtaining undue advantages or evading restrictions imposed by the Platform.
4. the manipulation of registrations, sports results, standings, statistics, rankings, sports histories, or any other information administered through the Platform.
5. the registration of nonexistent, suspended, or disqualified players, or players for whom the necessary authorizations to participate do not exist.
6. the misuse of the identity of minors.
7. the simulation of payments, receipts, deposits, or any other false financial evidence.
8. the use of payment methods for which the User is not legitimately authorized.
9. the promotion or use of mechanisms intended to facilitate financial fraud, abusive chargebacks, or manifestly improper claims.
10. the manipulation of the operation of promotions, discounts, marketing campaigns, loyalty programs, or benefits offered by DeportID.
11. the coordinated use of multiple accounts to alter voting, reputation, ranking, or any other Platform functionality.
12. the use of the Platform to conduct illegal betting, manipulation of sports competitions, collusive agreements, match-fixing, or any other act that compromises sporting integrity.
13. the deliberate publication of false information intended to harm the reputation of other Users or of the Platform.
14. the use of the Platform as a mechanism to facilitate illicit activities, money laundering, terrorist financing, corruption, fraud, or any other conduct prohibited by Colombian legislation.
15. the use of technological tools intended to fraudulently conceal a User's identity for the purpose of evading control mechanisms implemented by DeportID; and p) when DeportID identifies unusual behavior patterns, documentary inconsistencies, atypical operations, repeated claims, irregular use of payment methods, access inconsistent with the User's normal behavior, or any other objective element reasonably allowing the inference of a risk to the Platform, it may initiate internal risk analysis and management procedures without the need for the User's prior authorization.

During such procedures, DeportID may request additional information, seek clarifications, conduct documentary verifications, restrict certain features, temporarily suspend accounts, limit financial operations, preventively hold funds in the cases set forth in the Refunds, Chargebacks, and Release of Funds Policy, hide content, suspend posts, or adopt any other measure reasonably necessary to control the identified risk. The preventive measures adopted by DeportID shall be exclusively precautionary in nature and shall not, by themselves, constitute a finding of liability or a final sanction against the User involved.

Users undertake to cooperate promptly with the verification processes carried out by DeportID, providing authentic, complete, and verifiable information within the timeframes reasonably established for that purpose. Unjustified refusal to provide information, the submission of false documentation, or the obstruction of verification processes shall constitute a serious breach of these Terms and Conditions.

DeportID may implement automated risk analysis models, fraud detection mechanisms, artificial intelligence tools, rules engines, statistical analysis, event correlation systems, behavioral indicators, and any other technological solution intended to strengthen the security of the Platform, always in observance of applicable personal data protection legislation and the principles of proportionality, necessity, and purpose limitation.

When, as a result of the verification processes, the existence of fraud, abuse of the Platform, or a serious breach of these Terms and Conditions is reasonably determined, DeportID may adopt any of the measures set forth in this document, without prejudice to reporting the matter to the competent authorities, pursuing the corresponding legal actions, or cooperating with investigations conducted by third parties when there is a legal basis for doing so.

This clause must be interpreted together with the provisions relating to Digital Security, the Platform's conduct rules, the Payments, Refunds, Chargebacks, Cancellations, and Release of Funds Policy, the Adhesion Agreement for Organizers, as well as any other document developed by the Platform.

The User acknowledges and accepts that the practice of sports carries inherent risks and that their participation in tournaments and in-person activities is undertaken at their own risk. In the case of Minors, the Guardian expressly authorizes the Minor's sporting participation in the relevant tournament, independently of, and in addition to, the authorization relating to the processing of the Minor's personal data under the specific policy for that purpose.

The Organizer and the participants themselves are solely liable for injuries, accidents, or physical harm that may occur during matches or other in-person events. DeportID is not liable for such events, as they are in-person activities that occur outside its direct control.

DeportID does not require Organizers to obtain civil liability insurance, medical assistance, or first-aid services as a condition for creating a tournament, although it recommends obtaining such coverage. Referees, judges, coaches, and other tournament logistics personnel are engaged exclusively and directly by the Organizer, with no employment or contractual relationship whatsoever with DeportID, regardless of the fact that the Platform allows the Organizer to manage them operationally.

14.1 General Provisions:

DeportID will endeavor to maintain the availability of the Platform through the implementation of technical, administrative, and operational measures reasonably designed to ensure the continuity of the services offered to Users. However, the User acknowledges that the provision of technology services depends on multiple internal and external factors that may temporarily affect the availability, stability, or functioning of the Platform, which is why DeportID does not guarantee uninterrupted, permanent, or error-free availability, operating under a "best effort" scheme, without a formal Service Level Agreement (SLA), at the current stage of product development (MVP).

The Platform may experience temporary interruptions arising from scheduled maintenance, software updates, implementation of new features, technological improvement activities, performance testing, changes to the IT infrastructure, security incidents, failures in third-party services, requirements of competent authorities, or any other circumstance reasonably necessary to ensure the proper operation of the service, including events of force majeure or fortuitous event (internet outages, unavailability of technology providers, cyberattacks, power failures, natural disasters, pandemics, wars, civil unrest, or other circumstances beyond DeportID's reasonable control).

Whenever possible, DeportID will endeavor to inform Users in advance of scheduled maintenance that could significantly affect the availability of the Platform. However, in the case of emergency maintenance, security incidents, critical vulnerabilities, risks to the technological infrastructure, or any other situation requiring immediate intervention, DeportID may partially or fully suspend the services without prior notice.

The User acknowledges that certain components of the Platform depend on the operation of services provided by specialized third parties, including cloud infrastructure providers, content delivery networks (CDNs), payment gateways, authentication services, messaging services, artificial intelligence tools, storage providers, email services, analytics services, and other technology providers whose infrastructure is necessary for the operation of the Platform. Accordingly, DeportID shall not be liable for interruptions, service degradation, delays, temporary loss of functionality, or any other impact arising from the operation, unavailability, suspension, maintenance, modification, or termination of the services provided by such third parties, without prejudice to the reasonable actions it takes to restore the Platform's normal operation.

In order to ensure the technological evolution of the service, DeportID may modify, update, replace, reorganize, expand, reduce, suspend, or remove features, processes, interfaces, modules, tools, integrations, artificial intelligence models, technological components, navigation structures, authentication systems, or any other element of the Platform, provided that such modifications do not entail the arbitrary removal of essential features corresponding to previously contracted services, nor disregard vested rights acquired by Users under applicable law.

New features may be implemented gradually, experimentally, or in a limited fashion through beta versions, pilot programs, controlled testing, or progressive rollouts directed only at certain groups of Users, without this giving other Users any right to demand immediate access to such features. Features identified as beta versions, pilot tests, or experimental developments shall be preliminary in nature and may contain errors, functional limitations, frequent changes, or substantial modifications during their development process; the User acknowledges this circumstance and agrees to use them at their own discretion, without prejudice to the legal obligations applicable to DeportID.

When, for technical, legal, commercial, regulatory, or security reasons, it becomes necessary to permanently withdraw a feature from the Platform, DeportID will endeavor to disclose such circumstance with reasonable advance notice when possible and, whenever feasible, will implement alternative mechanisms to minimize the impact on Users. The performance of maintenance, updates, technological improvements, or functional changes shall not constitute a breach of contract nor give rise to the automatic recognition of indemnities, refunds, discounts, financial compensation, or penalties, except where expressly required by applicable law or where a specific commitment has been undertaken by DeportID through a separate agreement.

DeportID may fully or partially suspend the availability of the Platform when necessary to protect User safety, preserve the integrity of the technological infrastructure, respond to cybersecurity incidents, comply with orders from competent authorities, prevent fraud, or carry out maintenance activities essential to the continuity of the service. The User acknowledges that the Platform is a dynamic service in constant transformation, which is why the incorporation of new features, the updating of processes, the modification of interfaces, or the evolution of the technological model form a natural part of the provision of the service and do not alter the legal nature of these Terms and Conditions.

14.2 Support Channels and Hours.

Support to Users is provided through Instagram, WhatsApp, and email, without a fixed support schedule committed to at this stage. Support is provided under the same best-effort scheme.

14.3 Correction of Results and Statistics.

The recording and correction of sports results and statistics is the responsibility of the Organizer or whoever the Organizer designates (team manager or referee). DeportID does not arbitrate or correct, on its own initiative, the sports data uploaded to the Platform.

14.4 Third-Party Technology Providers.

To provide the service, DeportID may use, among others, the following third-party technology providers: Supabase (infrastructure and database), ePayco (payment gateway), Resend (transactional email delivery), Google and Facebook/Meta (login), OneSignal (notifications), PostHog (analytics), Vercel (hosting), and artificial intelligence providers (Anthropic, OpenAI, Google). It is additionally noted that any other platform that may be necessary for the development of the Company's activities may be freely used, always observing the minimum security standards set forth in these terms and conditions as well as in the personal data policy.

14.5 Cybersecurity:

digital security measures and the risks inherent to the use of the Platform are comprehensively regulated in the "Digital Security, Cybersecurity, and Safe Use of the Platform" clause of this document.

15.1 General Release.

Without prejudice to the minimum non-waivable guarantees recognized by Colombian law in favor of consumers, and to the maximum extent permitted by applicable law, the User releases, discharges, and shall hold harmless DeportID and Rambit S.A.S., their directors, employees, and contractors, from all liability for:

• The acts, omissions, or breaches of Organizers in the execution of tournaments, including cancellations, postponements, changes to rules or venues, or failure to deliver prizes.
• Injuries, accidents, or physical harm occurring during in-person sporting events, in accordance with Clause Thirteen.
• Damages or losses arising from the temporary unavailability or technical failures of the Platform, provided under the best-effort scheme described in Clause Fourteen.
• Content published by Users (UGC), without prejudice to the report-based takedown duty described in Clauses Ten and Eleven.
• Chargebacks, payment method fraud, or disputes arising from payment processing by the payment gateway, on the terms defined in accordance with Clause Nine, paragraph 9.5.
• Decisions to suspend, hide, or remove tournaments, content, or accounts made in good faith by DeportID in accordance with these Terms.

No provision of this clause may be interpreted as limiting or excluding DeportID's liability for its own willful misconduct or gross negligence, or as disregarding the minimum, non-waivable rights recognized for consumers under Law 1480 of 2011.

15.2 Indemnification by the User.

The User undertakes to indemnify, defend, and hold harmless DeportID and Rambit S.A.S. against any claim, lawsuit, administrative sanction, fine, damage, loss, or expense (including reasonable attorneys' fees) arising from:

• The User's breach of any provision of these Terms, including the software use prohibitions described in Clause Twelve.
• Content (UGC) published by the User, including third-party claims for infringement of copyright, image rights, or personal data rights.
• The User's conduct as an Organizer toward the teams, players, or participants of their tournaments, as set forth in Clause Six.
• Fraudulent, negligent, or unlawful use of the Platform by the User, or of accounts under the User's control.

This indemnification obligation shall survive the termination of the User's account or of these Terms, with respect to events occurring during their term.

15.3 Maximum Liability Cap.

DeportID receives only a commission for the use of the technological tool and does not collect, for itself, the total value of tournament registration fees, which is why its financial liability must be limited to that commission. Accordingly, under no circumstances shall DeportID's total accumulated liability to a User or to an Organizer, regardless of the legal nature of the claim (contractual, extra-contractual, or of any other kind), exceed the total amount of commissions actually received by DeportID with respect to the specific tournament that gave rise to the claim, during the twelve (12) months immediately preceding the event that gave rise to it. Under no circumstances shall DeportID's liability extend to amounts paid by Users for registration fees, prizes, or other items belonging to the Organizer or to third parties. This limitation shall not apply where Colombian law expressly establishes that a particular liability cannot be limited, or where willful misconduct or gross negligence directly attributable to DeportID has been established by a court of the Republic of Colombia.

Pursuant to Article 47 of Law 1480 of 2011, in sales or the provision of services through electronic means, the consumer may exercise the right of withdrawal within five (5) business days following the conclusion of the contract, except in cases exempted by law, including where the service has already begun to be performed with the consumer's express consent. In the case of registration for a tournament with a set date, the right of withdrawal is understood to be subject to the withdrawal rules described in Clause Nine, paragraph 9.3, once the registration process has been confirmed, without prejudice to the User's ability to exercise the right of withdrawal within the legal term where the registration has not yet begun to be performed.

In order to ensure the security of the Platform, protect Users' rights, and ensure compliance with applicable law, DeportID may adopt the administrative measures set forth in this clause when it identifies contractual breaches, material risks to the operation of the service, or any other circumstance that reasonably justifies its intervention. The measures set forth in this clause shall be preventive, corrective, or final in nature, depending on the seriousness of the facts, the risks identified, the User's recidivism, the impact on other Users, and the other objectively verifiable circumstances of the specific case. Whenever circumstances permit and the nature of the risk does not require immediate action, DeportID will endeavor to apply measures progressively, initially favoring preventive actions before adopting final termination decisions.

17.1. Preventive Measures. When DeportID identifies minor breaches, curable documentary inconsistencies, operational errors, or any other situation capable of being corrected, it may adopt, among others, the following measures: issue warnings; request clarifications; require additional documentation; demand the updating of information; request the correction of posts or the modification of content; temporarily limit certain features; temporarily suspend approval processes; condition access to additional features; and request extraordinary authentication processes. The adoption of these measures shall not imply an acknowledgment of liability by the User, nor shall it limit DeportID's subsequent powers.

17.2. Temporary Suspension. DeportID may temporarily suspend an account or any of its features when there is an objective basis to consider that: a possible breach of contract has occurred; internal investigations are ongoing or documentary verifications are underway; there are reasonable indications of fraud; repeated claims have been received; orders have been issued by a competent authority; security incidents have been identified; the account shows access inconsistent with its usual behavior; it is necessary to protect the rights of third parties; material risks to minors have been identified; or financial operations subject to review are present. The suspension shall be exclusively preventive in nature while the corresponding verifications are carried out.

17.3. Restriction of Features. Without the need to fully suspend the account, DeportID may restrict certain features when doing so is sufficient to control the identified risk, including, among others: the publication of new tournaments; the administration of organizations; the processing of payments and financial transfers; access to administrative tools; the use of certain integrations or experimental features; the comment wall; the APIs; the artificial intelligence tools; or any other feature whose use could increase the identified risk.

17.4. Termination of the Contractual Relationship. DeportID may unilaterally terminate the contractual relationship upon the occurrence of any of the following circumstances: serious or repeated breach of these Terms and Conditions; proven fraud; identity impersonation; use of false documents; use of the Platform for unlawful activities; infringement of third-party rights; deliberate manipulation of sports results; attacks against the technological infrastructure; repeated failure to comply with requirements made by DeportID; recidivism in previously warned conduct; use of the Platform for purposes other than those authorized; breach of legal obligations that directly affect the operation of the Platform; or any other conduct that makes the continuation of the contractual relationship impossible or unreasonable.

17.5. Voluntary Account Closure. The User may request the closure of their account through the official channels enabled by DeportID; in the case of Minors, such request must be made by their Guardian. A closure request shall not entail the immediate deletion of all information associated with the account when retention thereof is necessary to comply with legal obligations, address judicial or administrative proceedings, resolve pending disputes, prevent fraud, preserve digital evidence, comply with tax obligations, exercise DeportID's legal defense, or respond to requests from competent authorities. The specific rules on the retention and deletion of personal data are governed by the Personal Data Processing Policy.

17.6. Effects of Termination. Termination of the contractual relationship shall entail, as applicable, deactivation of the account, loss of access to features, termination of the use licenses granted by DeportID, the inability to use certain features again where appropriate, and the retention of information whose preservation is required by law. Termination shall not extinguish obligations relating to confidentiality, intellectual property, data protection, indemnity, liability, preservation of digital evidence, compliance with orders from competent authorities, outstanding tax obligations, or any other obligation that by its nature must remain in force. DeportID may also deactivate, archive, or delete accounts that remain inactive for a continuous period exceeding twenty-four (24) months, upon prior notice to the User.

17.7. Re-Entry to the Platform. The termination or closure of an account shall not grant an automatic right to create a new account. When termination was due to serious breaches, fraud, misuse of the Platform, or any other conduct that compromises the security of the Platform, DeportID may prevent new registrations made by the same User or by persons acting on the User's behalf, where there are objective elements allowing the inference of an attempt to circumvent previously adopted measures.

These Terms and Conditions, together with the other documents that supplement them (the Personal Data Processing Policy, the Payments, Refunds, Chargebacks, Cancellations, and Release of Funds Policy, the Code of Conduct, the Adhesion Agreement for Organizers, and other annexes, collectively DeportID's "Contractual Ecosystem"), may be modified, updated, supplemented, or replaced by RAMBIT S.A.S. when necessary to incorporate new features, address regulatory changes, strengthen the security of the Platform, adapt the service to technological developments, optimize operational processes, develop new business models, implement functional improvements, or respond to any other need reasonably related to the provision of the services.

Such modifications may cover, among other matters, the updating of Users' rights and obligations, the incorporation of new categories of Users, the issuance of supplementary documents, the modification of operational processes, the implementation of new technologies, integration with third-party services, the creation of new features, or any other variation compatible with the nature of the Platform.

When modifications substantially affect Users' rights or obligations, DeportID will endeavor to disclose such modifications through official channels with reasonable advance notice before they take effect. In other cases, publication on the Platform or through the means enabled for that purpose shall suffice. Continued use of the Platform after the modifications take effect shall constitute acceptance of the new version of the Contractual Ecosystem, except in cases where applicable law requires additional consent or an express manifestation of will; if the User does not agree with the changes, the User may request deletion of their account before the changes take effect.

DeportID may create new specialized documents to regulate specific features, particular categories of Users, or new services offered by the Platform. Such documents shall form an integral part of the Contractual Ecosystem from the date of their publication or from the acceptance applicable according to their nature. RAMBIT S.A.S. may assign, in whole or in part, these Terms and Conditions, as well as the rights and obligations arising therefrom, to parent, subsidiary, affiliated, controlling, or controlled companies, companies resulting from corporate reorganization processes, mergers, spin-offs, acquisitions, asset sales, business line transfers, or any other corporate transaction implying the continuity of the business conducted through the Platform, provided that the assignee assumes the obligations arising from the Contractual Ecosystem and guarantees the reasonable continuity of the service, by giving prior notice to Users. The User expressly authorizes such assignment and acknowledges that it will not require additional authorization when it does not entail a reduction of the legal guarantees recognized under applicable law.

The User may not assign, transfer, sell, donate, lease, sublicense, or make available to third parties the rights arising from their account or from these Terms and Conditions without DeportID's prior, express, and written authorization.

The protection of personal data is one of the fundamental principles of these Terms and Conditions. Accordingly, the processing of personal information carried out in connection with the use of the Platform shall be conducted in accordance with the Political Constitution of Colombia, Law 1581 of 2012, Decree 1074 of 2015, the other regulations governing this matter, and DeportID's Personal Data Processing Policy and Privacy Notice, a document that is deemed incorporated by reference into these Terms and Conditions.

Acceptance of these Terms and Conditions implies the User's acknowledgment that the processing of their personal data will be conducted in accordance with the purposes, categories of information, security measures, procedures for exercising rights, and rules on retention, circulation, transfers, transmissions, and other provisions set forth in the Personal Data Processing Policy.

The User acknowledges that certain features of the Platform necessarily require the processing of personal information to enable the proper provision of the services, including authentication processes, account administration, registration for sporting events, payment processing, management of organizations, generation of sports statistics, handling of requests, fraud prevention, compliance with legal obligations, strengthening of digital security, and other activities inherent to the operation of the Platform.

When the User provides information belonging to third parties, including players, coaches, team managers, referees, legal representatives, sponsors, or any other natural person, the User represents and warrants that they hold the authorizations legally required to provide such information, or that a legal basis exists enabling the corresponding processing, and undertakes to hold DeportID harmless against any claim arising from breach of this obligation.

With respect to information concerning children and adolescents, the processing of personal data shall be subject to the special rules set forth in Colombian legislation, in the Personal Data Processing Policy, and in the provisions on enhanced protection of minors contained in Clause Five of these Terms and Conditions, at all times seeking to uphold the prevalence of their fundamental rights and the protection of their best interests.

DeportID may carry out domestic and international transmissions or transfers of personal data when necessary for the proper provision of the services offered by the Platform, provided that such operations are conducted in accordance with applicable law and the conditions set forth in the Personal Data Processing Policy. The User acknowledges that the provision of certain services may require the involvement of specialized technology providers acting as data processors, including providers of technological infrastructure, cloud storage, authentication, payment processing, messaging, analytics, artificial intelligence, technical support, or other complementary services essential to the operation of the Platform.

The specific conditions relating to the legal bases for processing, data subjects' rights, procedures for exercising inquiries and complaints, information retention periods, security measures, rules on cookies and similar technologies, automated decision-making, profiling, artificial intelligence, protection of minors, and any other privacy-related matter shall be governed exclusively by the Personal Data Processing Policy, which shall prevail with respect to such matters as the applicable special regulation.

The obligations relating to the confidentiality, security, secrecy, and protection of personal data shall remain in force even after termination of the contractual relationship between the User and DeportID, for as long as legal obligations or legitimate purposes justifying the retention of the information persist.

In order to improve the quality of the services offered, optimize the User experience, strengthen the security of the Platform, and facilitate the administration of sporting activities, DeportID may incorporate artificial intelligence tools, machine learning, process automation, advanced analytics, predictive models, recommendation engines, virtual assistants, natural language processing, computer vision, and any other emerging technology compatible with the nature of the Platform.

The incorporation of such technologies is intended to support the provision of the services offered by DeportID and may include, among other activities, the automation of administrative processes, the generation of sports statistics, the classification of information, the detection of inconsistencies, fraud prevention, the strengthening of information security, the initial handling of support requests, the organization of sports information, the formulation of recommendations, and the continuous improvement of the Platform.

The User acknowledges that the artificial intelligence tools implemented by DeportID constitute technological support mechanisms and that their results may depend on the quality, completeness, and timeliness of the available information. Accordingly, unless expressly indicated otherwise, the responses, suggestions, recommendations, classifications, analyses, or results generated through such tools shall be advisory in nature and shall not replace human judgment where the nature of the decision so requires.

DeportID will endeavor to ensure that decisions capable of producing significant legal effects for Users or materially affecting their rights are not adopted exclusively through automated processes when applicable law requires human intervention or recognizes the User's right to request review of such decisions. When certain features incorporate artificial intelligence tools developed by third parties, their operation may depend on the availability, accuracy, updates, usage policies, or technical conditions defined by such providers, without DeportID guaranteeing the absolute absence of errors, biases, interruptions, or limitations inherent to this type of technology.

Users shall refrain from using the artificial intelligence tools available on the Platform to generate unlawful, discriminatory, fraudulent, defamatory, deceptive content, content that infringes third-party rights, or content contrary to these Terms and Conditions, and shall be fully responsible for their use of such features. Likewise, it is prohibited to use such features for the purpose of developing competing products or services, training the User's own or third parties' models, reconstructing algorithms, extracting knowledge bases, reverse-engineering, or any other activity intended to replicate, exploit, or appropriate the technological developments implemented by the Platform.

DeportID's use of artificial intelligence shall be conducted in observance of the principles of legality, transparency, security, proportionality, accountability, human oversight where necessary, personal data protection, and respect for Users' fundamental rights, in accordance with applicable law and the Platform's internal policies. When an artificial-intelligence-based feature requires particular conditions of use, technical limitations, additional authorizations, or specific warnings, DeportID may establish supplementary rules that shall be deemed incorporated into these Terms and Conditions from the time of their publication through the official channels.

The incorporation of new technologies, automated tools, or artificial intelligence systems shall not change the legal nature of the services provided by DeportID nor alter the allocation of responsibilities set forth in these Terms and Conditions, except where a modification of the service is expressly disclosed in accordance with the procedure established for updating these Terms and Conditions.

In order to expand the Platform's features, optimize the User experience, and facilitate the provision of the services offered by DeportID, the Platform may integrate with applications, platforms, technological infrastructures, application programming interfaces (APIs), cloud services, authentication systems, payment gateways, artificial intelligence tools, messaging systems, electronic calendars, analytics providers, smart devices, sports federations, sports governing bodies, social media, and any other technological service provided by third parties.

The use of such integrations is intended to facilitate interoperability between the Platform and other technological services legitimately used by Users, seeking to reduce redundant work, improve the quality of information, strengthen the security of the digital ecosystem, and expand the features available within DeportID.

Unless expressly indicated otherwise, the technology integrations available on the Platform shall be ancillary to the main service provided by DeportID and may be modified, expanded, replaced, suspended, or removed when necessary for technical, commercial, regulatory, contractual, or security reasons. When an integration requires acceptance of additional terms and conditions belonging to the corresponding service provider, such terms shall be independent of these Terms and Conditions and shall govern exclusively the relationship between the User and the respective provider, without prejudice to the concurrent application of these Terms and Conditions with respect to the use of the Platform.

The use of services provided by third parties shall not imply that DeportID guarantees the permanent availability, operational continuity, accuracy, compatibility, security, or quality of the services offered by such third parties, who shall retain full autonomy over their platforms, technological infrastructure, and operating conditions. When a technology integration ceases to be available due to a decision by the corresponding provider, the termination of commercial agreements, regulatory changes, security reasons, or any other circumstance beyond DeportID's reasonable control, the Platform may suspend or remove such integration without this constituting a breach of contract, provided that the removed feature does not correspond to the essential subject matter of the contracted service.

When the User authorizes the connection between their DeportID account and third-party technology services, the User represents that they understand the scope of such integration and authorizes the exchange of the information strictly necessary for the proper provision of the corresponding feature, in accordance with the authorizations granted and the Personal Data Processing Policy. Technology integrations shall not imply the existence of relationships of representation, agency, partnership, distribution, sponsorship, certification, backing, or endorsement between DeportID and the third-party providers of the integrated services, except where a different relationship is expressly disclosed.

When the Platform makes application programming interfaces (APIs), connectors, developer tools, or technical integration mechanisms available to Users, their use shall be subject to the technical specifications, usage limits, security protocols, and particular conditions that DeportID publishes for such services. Users shall refrain from developing unauthorized integrations, accessing private APIs, altering authentication mechanisms, exceeding established technical limits, using tools intended to circumvent security restrictions, or developing integrations that could affect the stability, availability, or security of the Platform. DeportID may immediately suspend any technology integration developed by a User or a third party when it identifies risks to the security of the Platform, breaches of these Terms and Conditions, infringements of third-party rights, misuse of information, impacts on the technological infrastructure, or any other objectively reasonable circumstance justifying the adoption of such measure.

All communications relating to the use of the DeportID Platform shall preferably take place through electronic means, which constitute the ordinary mechanism of interaction between DeportID and Users throughout the term of the contractual relationship. "Official channels" shall be understood to mean the institutional email address, in-app notifications, push messages, SMS messages, WhatsApp, Instagram, informational banners, user dashboards, the support chat, and any other technological mechanism that DeportID implements in the future to communicate with Users.

By accepting these Terms and Conditions, the User authorizes DeportID to send communications relating to the provision of the service through any of the official channels. Communications may be contractual, operational, technical, administrative, legal, commercial, informational, preventive, or related to the security of the Platform in nature, and shall include, among others, information about the operation of the Platform, feature updates, contractual changes, maintenance notices, security alerts, identity validations, registration confirmations, payment processing, release of funds, updates on the status of claims, tournament-related notifications, operational reminders, requests for information, documentary requirements, and communications required by competent authorities.

The User is responsible for keeping their contact information, particularly their email address, phone number, and other communication mechanisms registered on the Platform, permanently up to date. The consequences arising from the failure to update such information shall be borne exclusively by the User when communications have been sent using the information registered by the User.

Communications sent by DeportID shall be presumed received when sent to the email address registered by the User, made available within the Platform, delivered through properly sent push notifications, sent to the registered phone number, or sent through any of the official channels previously disclosed to the User, in accordance with the provisions of Law 527 of 1999 on data messages. The inability to access a communication resulting from errors in the information provided by the User, the User's failure to check their email, the uninstallation of the application, the deactivation of notifications, or any other circumstance attributable to the User shall not affect the effectiveness of the communication when it was sent using the information registered on the Platform. When applicable law requires a special notice or a specific form of communication, DeportID will use the mechanism established by the corresponding rule.

Commercial communications relating to new services, promotions, marketing campaigns, or advertising information shall be subject to the authorizations granted by the User in accordance with the Personal Data Processing Policy and applicable law. Communications relating to security incidents, account protection, fraud prevention, identity authentication, contractual modifications, compliance with legal obligations, or continuity of the service shall take priority and may be sent even where the User has restricted the receipt of commercial communications, as they pertain to the essential operation of the Platform.

When the Platform incorporates virtual assistants, automated support systems, conversational tools, or communication mechanisms supported by artificial intelligence, the User acknowledges that such tools may take part in the initial handling of requests, without prejudice to the possibility of obtaining human review where the nature of the request so requires or applicable law so demands. The provisions of this clause must be interpreted together with the Personal Data Processing Policy and the other documents that supplement these Terms and Conditions.

These Terms and Conditions shall be governed by and construed in accordance with the Political Constitution of Colombia, applicable Colombian legislation, and the other provisions applicable to electronic commerce, consumer protection, personal data protection, intellectual property, and the provision of digital services.

Before initiating any judicial or arbitration proceeding, the parties shall endeavor to resolve in good faith any disputes arising in connection with the use of the Platform through the internal support mechanisms enabled by DeportID. To that end, the User may submit petitions, complaints, claims, suggestions, or requests using any of the official channels (the WhatsApp button available in the application, Instagram, and the contact email address). DeportID will endeavor to address them within the terms established by applicable law or, where the law does not establish a specific term, within a reasonable period considering the nature of the request, which in any event shall not exceed thirty (30) calendar days counted from the date the dispute is formally raised.

When the dispute cannot be resolved through the internal support mechanisms, either party may resort to the legally applicable conciliation mechanisms before pursuing the corresponding judicial actions, where this is mandatory under applicable law or the parties so agree. Disputes that cannot be resolved through the foregoing mechanisms shall be heard by the ordinary Colombian courts, with venue in Bogotá, unless a special rule establishes different jurisdiction or the parties enter into a specific alternative dispute resolution agreement.

Nothing in this clause shall limit consumers' right to pursue the actions recognized under Law 1480 of 2011 (Colombian Consumer Protection Statute), nor restrict the right of the personal data subject to approach the Superintendence of Industry and Commerce (SIC) at any time, nor the powers granted by law to the other administrative or judicial authorities.

Note: the regulation of fraud prevention, platform integrity, and risk management, including the precautionary holding of funds, is comprehensively set out in the "Fraud Prevention, Platform Integrity, and Risk Management" clause of this document.

These Terms and Conditions shall take effect from the moment the User expresses their acceptance through any of the mechanisms enabled by the Platform, or from the moment the User begins using the services where acceptance may validly be inferred under applicable law. The contractual relationship shall remain in force for as long as the User maintains an active account or continues to use any of the features offered by DeportID, without prejudice to the grounds for suspension or termination set forth in the Contractual Ecosystem.

Termination of the contractual relationship shall not extinguish those obligations that by their nature must remain in force thereafter, including, among others, those relating to intellectual property, confidentiality, personal data protection, preservation of digital evidence, limitation of liability, indemnity, outstanding tax obligations, handling of claims, compliance with orders from competent authorities, retention of electronic records, and any other obligation whose purpose requires it to survive after the contractual relationship has ended.

These Terms and Conditions constitute the governing document of DeportID's Contractual Ecosystem and must be interpreted together with the Personal Data Processing Policy and Privacy Notice, the DeportID Community General Code of Conduct, the Refunds, Chargebacks, and Release of Funds Policy, the Adhesion Agreement for Organizers, the Operating Manual, and the other supplementary documents that DeportID publishes to regulate specific aspects of the service. Each of these documents addresses particular matters and must be interpreted harmoniously with these Terms and Conditions in accordance with the interpretation rules set forth in this contract.

The headings used in these Terms and Conditions are for organizational purposes only and shall not limit the legal scope of the provisions they introduce. Any tolerance by DeportID of a breach of any of the obligations set forth in the Contractual Ecosystem shall not constitute a waiver of rights, a contractual modification, or binding precedent, nor shall it preclude DeportID from subsequently demanding strict compliance with the corresponding obligations.

The nullity, invalidity, or unenforceability of any provision contained in these Terms and Conditions shall not affect the validity of the remaining stipulations, which shall continue to produce their full legal effects. In such event, the affected provision shall be interpreted or replaced, to the extent possible, by another provision that produces equivalent legal effects and preserves the economic and contractual purpose originally sought by the parties. These Terms and Conditions are drafted in the Spanish language. Should translations into other languages be prepared, the Spanish-language version shall be the official version for all legal purposes, unless applicable law expressly provides otherwise.

References to legal rules shall likewise encompass their amendments, replacements, or any provisions that supersede them in the future.

The version of these Terms and Conditions in effect shall be the one published by DeportID through its Official Channels, indicating its version number and effective date.

Contact: for any question, request, or claim related to these Terms and Conditions, the User may reach out through DeportID's official channels (WhatsApp available in the application, Instagram, and the contact email address).

Document last updated on ___July 21, 2026_______.